Withdrawal & Return of products

You have the right to withdraw from the contract within 14 days without giving any reason. During this period, you can do what is reasonably necessary with the product to evaluate the product. You are allowed to try out the product as you would in a physical store. In addition, you can remove the product from the packaging, unless the packaging contains a seal. If you have done more than was necessary to try the product, we may charge you for this.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, has received the product. If you have ordered several goods with different delivery times in one order, the withdrawal period will expire 14 days after the day on which you received the last product or part. Once you have agreed with us on a regular delivery of products, the withdrawal period will expire 14 days after the day on which you or a third party designated by you physically take possession of the first product.

To exercise your right of withdrawal, we request that you send us an email, including the model form, to info@jolieetco.com. You must return the products within 14 days after sending the e-mail.

We request that you return the product in its original packaging as much as possible.

In the event of a return shipment, the buyer will receive all payments, including delivery costs for the outward shipment, within 14 days after the products have been physically received by j'Olie et Co Aromatherapy. The same payment method is used for this as the buyer used to pay unless the consumer gives explicit permission for another payment method.
You bear the costs for the return shipment yourself. We estimate that these costs will amount to a maximum of € 13.00.(*)

(*) Return shipment cost within the Netherlands, other countries may vary.

Exclusion of right of withdrawal
The right of withdrawal is excluded for:
Products that cannot be returned after opening for hygienic reasons, such as opened bottles of Hydrosols, Essential Oils, Essential oil mélanges, CO2 Extracts, Carrier Oils, Macerated Oils, Massage Oils, Resins and Incense.